Shipping and returns

VAT

All our prices are inclusive of 5 % VAT.

SHIPPING

We offer free shipping within the UAE on all orders above 200 AED. Shipping for orders with a total amount below 200 AED is 30 AED. Shipping within the GCC countries is 60 AED. International shipping is 150 AED.

CUSTOMS CLEARANCE

In case customs clearance has to be made this is the responsibility of the buyer.

HOW DO I SHOP?
Simply add items to your basket. Lili & Lala will easily guide you through the checkout. If you find it difficult to place an order, please contact us at shop(at)lili-lala.com and we will be more than happy to assist you. Once you have placed an order, you will receive an email that your order has been received. Another email will follow as soon as we have sent your parcel. You will be given your shipping number so you will be able to track your order. 

HOW DO I KNOW WHAT SIZE TO ORDER?
The sizes shown for the product are staying true to size, if nothing else is given. If our sizing chart is not helping, please contact us for more information.

DELIVERY
Delivery to UAE is 3-4 business days. For GCC countries delivery will be 4-6 business days and all other countries have an estimated delivery time of 6-8 delivery days. Your order is trackable. 

SAFE PAYMENT
Payment can easily and safely be made by credit card. We accept Visa, Mastercard, and American Express. Safe payment is guaranteed through our partner Paypal. Please note all prices are in AED.

CANCELLATION
If you have to cancel the order, please do this immediately by contacting shop(at)lili-lala.com to do this. If the order has already be shipped it can not be cancelled.

RETURNS

• Please contact Lili & Lala before returning any items. Please email  shop(at)lili-lala.com. We will give you a return address. • You can return the product within 14 days of delivery. 
• The product must be in unused condition.
• If you would like to change to another size please contact us and we will assist you. 

No returns on sale items. Unfortunately we can not take responsibility for return shipping costs. Refunds for returns or canceled orders will be made within 14 days from the receiving the return product or day of cancelation. Refunds will be made in the same form that the payment received.

COMPLAINTS
Contact us directly if you have received a defect or an incorrect item. These items may be returned to us at our expense with your order-id and description.
Email: shop(at)lili-lala.com